FAQs
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We are an online store based in the UK that specializes in providing a wide range of high-quality toys and treats for dogs and cats. Our aim is to offer pet owners a convenient way to find engaging toys and delicious treats to keep their furry friends happy and entertained.
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We offer a diverse selection of toys and treats for both dogs and cats. Our product range includes interactive toys, chew toys, plush toys, puzzle toys, catnip toys, treats made from natural ingredients, dental chews, and much more. We continuously update our inventory to provide our customers with the latest and most innovative products.
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Absolutely! The safety of our customers' pets is our top priority. We carefully curate our product selection from reputable brands that prioritize pet safety. Our toys are made from non-toxic materials and designed to withstand the rigors of play. Similarly, our treats are sourced from trusted suppliers who use high-quality, natural ingredients. However, it's important to supervise your pet during playtime to ensure their safety.
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Choosing the right toy or treat depends on your pet's size, age, preferences, and any specific needs they may have. We provide detailed product descriptions to help you with your selection. Additionally, you can consider factors such as your pet's chewing habits, play style, and any dietary restrictions they may have. If you're unsure, feel free to reach out to our customer support team for personalized recommendations.
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Yes, we have a hassle-free return and exchange policy. If your pet doesn't like a particular toy or treat, you can return it within 30 days of purchase for a refund or exchange. Please note that the item must be unused, in its original packaging, and accompanied by the purchase receipt. For more details on our return policy, please refer to our dedicated "Returns and Exchanges" page.
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Ordering from our online store is quick and easy. Simply browse through our product categories, select the items you want, and add them to your cart. Once you've finished shopping, proceed to the checkout page. Provide your shipping and payment information, review your order, and complete the purchase. You will receive an order confirmation via email, and we'll take care of the rest!
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We accept various payment methods to provide flexibility for our customers in the UK. You can pay for your order using major credit cards (Visa, Mastercard, American Express) or through secure online payment platforms like PayPal. Rest assured that we prioritize the security and confidentiality of your payment information.
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We strive to process and ship orders as quickly as possible. Once your order is placed, it typically takes 1-4 business days for processing. Shipping times vary depending on your location within the UK and the shipping method you choose during checkout. Generally, orders within the UK arrive within 3-7 business days.
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Currently, we only offer shipping within the UK. We apologize for any inconvenience this may cause. However, we are continually exploring options to expand our shipping capabilities and serve customers from around the world in the future.
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We're here to help! If you have any additional questions feel free to contact us.
Contact us
If you have any questions or comments, please send us a message using the contact form.